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Frequently asked questions
Call Us +40 736 408 683 or drop us a message at office@muriden.com
Department section
How long after I place my order will it ship?
Since all our products are hand made to order, we have a standard 5 business day production period before an order is shipped out from our facility.
Does personalization on my item delay the production time?
No. Orders with personalization will still be scheduled to ship out within the 5 business days time frame.
Are your products made in Türkiye?
All our products are both hand made in Türkiye and Romania.
Where are you located?
We are located in İzmir, Türkiye and Bucharest, Romania.
My product has some dark lines and markings on it, is this normal?
Since we use top grain, genuine cowhide it is not uncommon for leather to have dark marks, some scarring, stretch marks, insect bites, etc. Usually darker lines like that are scars from the cows rubbing up against things. These scars can also become a darker color than the rest of the hide as a natural part of the tanning process.
My product seems to have some scratches; how can I fix it?
Top-grain leather, although extremely durable, is susceptible to scratches. The leather we use is not highly treated, so small scratches and scuffs from handling are to be expected, especially with our Dark Brown hides. Generally, these can be easily buffed out with a damp cloth. We embrace all leather characteristics, including scratches, not just because they are typical of unprocessed hides but because they make an item uniquely yours.
The color of my product looks different than the picture, is this normal?
Some color variation between hides is common and is a natural result of the tanning process. These make each piece unique while still preserving the tone and hue of your chosen color.
Do you have gift cards?
You could find our gift cards under the link, Corporate and Left side menu on this page.
